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5 ways to build great customer relationships

Have you noticed that most of the emphasis in marketing is in attracting new leads and persuading prospective clients to buy? Because of that, it’s easy for the importance of strengthening...

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Using Emails to Work With Clients

Email has transformed the way we communicate with our clients and given us extra opportunities that wouldn’t otherwise exist for professional service businesses. Many business owners struggle to keep...

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How to Disappoint and Lose Customers

All I asked for was a phone call. Actually I didn’t even ask for it, I was told to expect a phone call and was confused and disappointed when it failed to happen. An independent chemist opened in our...

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Do you enjoy working with every single client?

When the order book or diary isn’t as full as you’d like it to be, there’s a temptation to say ‘yes’ to every enquiry isn’t there? And you know if it’s a mistake almost as soon as you sign them up....

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